PRIVACY POLICY
- Processing of Personal Data
Our privacy policy is based on the provisions of Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR")
This Document tells you how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services, including through our website.
We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such change, we will display the modified version of the Privacy Policy on our website, which is why we ask you to periodically check its content.
WHO WE ARE AND HOW YOU CAN CONTACT US: see the "TERMS AND CONDITIONS" Document
For the purposes of data protection legislation, we are the controller when we process your personal data.
As we are always open to your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the Data Protection Officer of SC Nova Pan SRL at the e-mail address data.protection@novapan.ro or by mail or courier to the address Brașov, Str. Poienelor, 2A, Postal Code 500419 – with the mention: to the attention of the Data Protection Officer.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device including information about your web browser, IP address, time zone and some cookies installed on your device. In addition, as you browse pages on the Site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device information.
We collect information about your name and email address when you subscribe to the newsletter.
We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. We also do not wish to collect or process data of minors under the age of 16.
HOW DO WE USE PERSONAL INFORMATION?
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between SC Nova Pan SRL and you. Also, certain processing subsumed for these purposes is required by applicable legislation, including tax and accounting legislation.
In accordance with the preferences you have shared with us, we will provide you with information or advertising regarding our products or services.
We use the device information we collect to help us monitor potential risks (especially IP address) and generally improve and optimize our site (for example, by generating analytics about how our customers navigate and interact with the Site and to evaluate the success of our marketing and advertising campaigns).
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:
– Accessing the unsubscribe link displayed in the messages you receive from us;
– Contacting SC Nova Pan SRL using the contact details described above.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, by the means described above, to stop processing your personal data for marketing purposes, and we will comply with your request.
To defend our legitimate interests there may be situations where we will use or pass on information to protect our rights and business. These may include:
– Protection measures for the website www.artaalba.ro and the users of the ContentSpeed platform against cyber attacks;
– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
– Measures to manage various other risks.
The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms. Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.
TRANSMISSION OF PERSONAL INFORMATION & DATA RETENTION
When we talk about Personal information in this privacy policy, we are talking about both device information and order information. In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and telephone number . We refer to this information as Order information.
We transfer personal information deemed Necessary to third parties to help us process and deliver your orders as described above. The third parties to which we provide personal information are: Fan Courier, Cargus, Gebruder, Pallex, Google Analytics, Facebook Pixel, banking service providers.
We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your personal information here: https://www.google.com/intl/ro/policies/privacy/ You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights .
We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.
YOUR RIGHTS
If you are a European resident, you have the following rights:
– to access the personal information we hold about you.
– request correction, update or deletion of your personal information.
- the right to portability of collected data
- the right to file a complaint with a supervisory authority
If you wish to exercise these rights, please contact us through the section: Contact – ArtaAlba
In addition, if you are a European resident, please note that we process your information in order to fulfill contracts we may have with you (for example, if you place an order through the Site) or to pursue your legitimate interests in businesses listed above.
We take the privacy of all records containing personal data seriously. For this reason, please send us your requests regarding such records using the email address data.protection@novapan.ro. We reserve the right to verify your identity by requesting additional information aimed at confirming your identity.
Please note that we will not charge you a fee to exercise any right regarding your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case which we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before we settle your claim.
We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.
In Romania, the contact details of the supervisory authority for data protection are as follows:
The National Supervisory Authority for the Processing of Personal Data
G-ral Blvd. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Telephone: +40.318.059.211 or +40.318.059.212; E-mail: anspdcp@dataprotection.ro
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise to make every effort to resolve any problem amicably.
- Cookies usage policy
We collect device information using the following technologies:
- Cookies are data files that are placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- tracking actions of "log files" that appear on the site and data collection, including IP address, browser type, Internet service provider, sending / exiting pages and date / time records.
- the labels and the pixels are electronic files used to record information about how you navigate the site.
To improve our services we always intend to offer you the best shopping experience. For this, we may collect and use certain information related to your Shopping behavior, we may invite you to complete satisfaction surveys following the completion of an order, or we may conduct, directly or with the help of partners, studies and market research.
We base these activities on our legitimate interest in carrying out commercial activities, always taking care that your fundamental rights and freedoms are not affected.
Do Not Track: Note that we do not change our data collection and site usage practices when we see the signal Don't follow (do not track) from your browser. In this case, only the information Necessary for placing and processing an order will be used, but not Statistical, Functional or Marketing (profiling) information.
HOW LONG DO WE KEEP YOUR DATA? PERSONAL CHARACTER
As a general rule, we will store your personal data while you are subscribed to the newsletter or until the cookies are reset. You may request that we delete certain information or close your account at any time, and we will comply with such requests, subject to the retention of certain information including after account closure, where applicable law or our legitimate interests require it.
HOW WE PROTECT THE SECURITY OF YOUR DATA. PERSONAL CHARACTER
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards. The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time. The platform benefits from HTTPS encryption technology.
Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet in general or through other public networks is not completely secure, there is a risk that the data will be seen and used by third parties unauthorized parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.